Support Information – Snowflake AI Owner: Eray Yavuz

Primary Contact: [email protected]

Effective Date: October 20, 2025

Overview

Snowflake AI is committed to providing fast, friendly assistance for all questions related to winter portrait generation, premium access, credits, and technical troubleshooting. This Support Statement outlines how to reach us, what to include in your message, the kind of help you can expect, and frequently requested resources.

Primary Support Channel

• Email: [email protected]

• Response Window: We reply to most inquiries within 2–3 business days. High-volume periods or complex diagnostics may take up to 7 business days.

• Supported Languages: English (priority) and Turkish.

Submitting a Support Request

When contacting support, include as much detail as possible to help us resolve the issue quickly. The checklist below mirrors the information we compile automatically inside the app’s “Support” button.

  1. Account Details: • Your Apple ID or Snowflake AI user identifier (if available). • Whether you’re a premium subscriber or using credits only.
  2. Device & App Information: • iPhone model (e.g., iPhone 14 Pro). • iOS version (Settings → General → About). • Snowflake AI app version and build number (visible on the Settings screen).
  3. Issue Description: • Steps leading up to the problem or feature request. • Any error messages, screenshots, or screen recordings. • Whether the issue happens consistently or intermittently.
  4. Network Context: • Wi-Fi or cellular connection. • Approximate date and time of the last occurrence.

Types of Requests We Handle

• Account & Subscription: Premium activation, credit balance discrepancies, restore purchases assistance, billing inquiries (Apple-related refunds must be handled by Apple Support).

• Feature Guidance: Tips on maximizing render quality, using the home screen tools, or exporting images/video.

• Technical Diagnostics: Crash behavior, failed renders, login problems, or unexpected performance issues.

• Data Privacy & Removal: Requests to delete your account data, confirm authentication logs, or understand our retention policies.