Support & Contact Information
Welcome to the support center for Product Photo Generator Ai, developed and maintained by Eray Yavuz. We’re here to ensure your experience with our app is smooth, efficient, and empowering. Whether you’re encountering technical issues, have a question about features, need help managing your credits or subscription, or simply want to provide feedback, we’re listening.
🛠 General Support
If you experience any technical difficulties while using the app — such as issues with photo uploads, generation delays, image quality concerns, or app crashes — please try the following steps before contacting support:
- Ensure your app is up-to-date: Visit the App Store and make sure you have the latest version of Product Photo Generator Ai installed.
- Check your internet connection: AI image generation requires an active and stable internet connection.
- Restart the app: Closing and reopening the app can resolve most temporary bugs.
- Re-authenticate: If you're using a Firebase-authenticated account, logging out and logging back in may resolve sync issues.
- Force sync credits: If you notice incorrect credit balance, open the Credit Store to force a sync with our backend.
If the problem persists, please contact us using the methods outlined below.
💳 Purchases, Credits, and Subscription Support
Credit Pack Issues: If you purchased a credit pack and the credits do not appear within a few minutes:
- Ensure your Apple ID shows the purchase under your purchase history.
- Open the app, visit the Credit Store, and press Restore Purchases.
- If the credits still do not appear, send us your purchase receipt (or a screenshot of the transaction) via email.
Subscription Issues: Premium subscribers receive daily free generations and priority features.
- If you’re not receiving your daily generations, make sure your subscription is still active under Apple ID > Subscriptions.
- You may use the “Restore Purchases” option in the Credit Store or Premium screen to sync your subscription.