Multiaverso Ai – Support & Help Center

Welcome to the Multiaverso Ai Help Center! Below you’ll find answers to the most common questions, step‑by‑step guides, troubleshooting tips, and ways to reach our team. Our mission is to make every interaction simple, transparent, and lightning‑fast—so you can focus on creating viral AI videos, not on wrestling with tech.

1. Contact Us Directly

Email: [email protected]

Response window: 24 hours on weekdays (Mon–Fri, 09:00–18:00 UTC+3)

When you write:

  1. Include the email address tied to your Apple ID.

  2. State your device model (e.g., iPhone 15 Pro) & iOS version.

  3. Attach screenshots or screen recordings if you’re reporting a bug.

  4. Note the exact time you encountered the issue.

    This info helps us reproduce and fix problems faster.

2. Quick‑Start Checklist

  1. Update iOS – Multiaverso Ai is optimized for iOS 17+.
  2. Stable Internet – Wi‑Fi or 5G recommended for uploading selfies & downloading videos.
  3. Enough Storage – Each 5‑second HD video is ~8–15 MB; ensure free space.
  4. Allow Photo/Video Access – Enable read/write permissions in Settings → Privacy → Photos.
  5. Enable Notifications – We send a silent push when background generations finish.

3. FAQ